Conflict of Interest Policy

Who pays us, and what we do about it.

We earn when a property sells, and on some sales we are paid by both sides. This page sets out how we are paid and the rules we keep because of it.

Last updated 2 October 2026 RERA ID TN/Agent/0181/2024 Chennai

§ 02 The pull

Where our interest and yours can differ

  • We are paid only when a sale closes. That gives us a reason to want every sale to close, including one you would be better off walking away from.
  • Builders pay us at different rates. That gives us a reason to show you the project that pays us more.
  • In a resale, both the buyer and the seller pay us. We cannot push the price for one without working against the other.
  • The company that sells property also runs LandLens, which checks property. A report on a property we are selling could be expected to go easy on it.
  • People who refer you to us may be paid by us.

§ 03 What we do about it

The rules we keep

You know who pays us.

If you are not sure who is paying us on a property you are looking at, ask. We will tell you before you commit to anything.

Same checks for every property.

A property we are selling is checked for ownership, encumbrance, land classification and approvals the same way as any other. The buyer gets every finding, including one that ends the sale.

Projects that fit your brief.

We show you projects that match what you asked for. What a builder pays us does not decide which projects you see.

No side on price in a resale.

When both sides pay us, we put each side's offer and the facts to the other, and each side decides. We do not coach one side to get the better of the other.

No personal stake.

Nobody on our staff works on a property that they or their family own, are buying or are selling.

§ 04 Kept apart

LandLens

LandLens is run separately from our sales work. It is paid for its reports and tools, and earns nothing when a property sells. It reads the government records the same way for every property, whether or not we are selling it.

§ 05 Accountability

If something looks wrong

If you think we have broken any of these rules, write to us. Your identity stays confidential.

[email protected]

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