Refunds are applicable only if the service has not been started. Once the service is initiated, refunds are no longer available. Any request for a refund must be submitted within 14 days from the date of payment.

Refunds are not typically issued for property listings unless there is a verifiable issue with the listing process that is attributable to our platform. Refund requests for listing services must be made before the listing goes live on the platform and before the service has started.

Refunds are not offered for completed or in-progress architectural design services. Once the service is initiated and design consultations have commenced, the service is considered non-refundable due to the nature of creative and technical work involved.

Refunds are not available for escrow services once funds have been transferred to the escrow account. If the transaction is canceled before funds are disbursed, a refund may be issued, subject to applicable processing fees.

To request a refund, you must contact our customer support team via email at [email protected] with your payment details, service description, and reason for the refund. Refunds will only be processed if the service has not started. Our team will review the request and respond within 7 business days.

If your refund request is approved, the refund will be processed through the original payment method. Please ensure that you provide accurate and complete details during your refund request to avoid any delays.

Once a refund is approved, it will typically take between 7 to 10 business days for the funds to be credited back to your account, depending on your payment provider. In some cases, processing may take longer due to external banking delays.

If you experience delays in receiving your refund, please contact our support team at [email protected]. We will liaise with your payment provider to resolve the issue and expedite the refund process if possible.

Refunds are not granted in the case of unforeseen circumstances that are beyond our control (force majeure), such as natural disasters, government actions, or technical issues unrelated to our platform that prevent service delivery.

Refunds may be denied if it is determined that the service was completed as requested, no legitimate issue was found, or if the refund request was made after the service was fulfilled. In such cases, we will provide a clear explanation for the denial.

If you have any questions regarding our Refund Policy or would like to request a refund, please contact us:

Email: [email protected]
Phone: +91 9996 12 9996
Address: 3/350/2 Mettukuppam, OMR Thoraipakkam, Chennai, India