Information We Collect:

• Account Information: Name, phone number (with country code), email address, location (city, state, country), user type, and membership level
• Property Information: Property details, survey numbers, coordinates, ownership documents, legal records, floor plans, images, videos, RERA information, and transaction history
• Payment Information: Payment method details (collected and processed securely through Razorpay), transaction IDs, payment status, bank information, UPI IDs, and card details (last 4 digits only)
• Technical Information: IP address, browser type, device information, operating system, access times, session data, cookies, and usage patterns
• Service-Related Information: Service requests, order details, documents uploaded, communication records, referral information, and service preferences
• Google OAuth Data: When you connect via Google, we may collect your Google profile information and access to Google Contacts (with your explicit permission)

We collect this information when you: register for an account, use verification tools, place service orders, upload documents, make payments, participate in our referral program, or interact with our customer support.

As you navigate through the platform, we collect information on your interactions, such as pages viewed, search queries, and services used. This data helps us to improve our platform functionality and user experience.

We use your personal information to deliver the services you request, such as property listings, consultation services, or account management. This data enables us to maintain communication and ensure the smooth delivery of our services.

We analyze the usage data to understand user behavior and preferences. This allows us to refine our services, enhance user experience, and introduce new features or tools.

With your consent, we may send you promotional materials, newsletters, or notifications about updates or special offers. You can opt-out of these communications at any time by clicking the "unsubscribe" link in our emails.

We share your personal data with trusted third-party service providers to facilitate our services. These providers are bound by contractual obligations to keep your data secure and only use it for the specified purpose:

• Payment Gateway Providers: Razorpay for payment processing, subscription management, and transaction handling (PCI-DSS compliant)
• AI & Analytics Service Providers: For AI-powered document analysis, text processing, and data analytics
• Cloud Infrastructure & Database Providers: For secure data storage, database management, and GIS data processing
• Project Management & Communication Tools: For order management, task coordination, and internal operations
• Authentication Services: Google Services for secure authentication (OAuth 2.0), contacts synchronization, and content integration
• Messaging & Communication Platforms: For customer communication, notifications, order inquiries, and document processing
• Monitoring & Logging Services: For system monitoring, error tracking, and operational logging
• Service Partners: Verified legal professionals, architects, engineers, and other service providers engaged to fulfill your service requests

Cross-Border Data Transfers: Some of our service providers may process data outside India. We ensure such transfers comply with applicable data protection laws and implement appropriate safeguards including standard contractual clauses where required.

We do NOT sell your personal data to third parties for marketing purposes.

We may disclose your information to comply with legal obligations, enforce our policies, or protect our rights, property, or the safety of our users. This includes sharing data in response to court orders, law enforcement requests, or other legal processes.

Retention Periods: In compliance with India's DPDPA Rules 2025, we retain your personal data as follows:

• Active Accounts: For the duration of your account plus three (3) years from your last interaction with our platform
• Transaction Records: Seven (7) years from the date of transaction for accounting, tax, and legal compliance purposes
• Service Orders & Documents: Seven (7) years or as required by applicable real estate and legal regulations
• Payment Records: As required by payment regulations and tax laws, typically seven (7) years
• Marketing Communications: Until you withdraw consent or unsubscribe, whichever is earlier
• Session & Cookie Data: As specified in our cookie settings (typically 1 week for referral tracking, up to 1 year for functional cookies)

After the retention period expires, we will securely delete, destroy, or anonymize your personal data unless retention is required by law. Upon your request for data deletion, we will comply within thirty (30) days, subject to legal retention requirements.

Under India's DPDPA and applicable laws, you have the following rights:

• Right to Access: Request a copy of all personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data (subject to legal retention requirements for transactions, accounting, and compliance)
• Right to Data Portability: Request your data in a structured, commonly used, machine-readable format
• Right to Withdraw Consent: Withdraw consent for data processing at any time (withdrawing consent does not affect the lawfulness of processing before withdrawal)
• Right to Nominate: Under DPDPA, you may nominate an individual to exercise your rights in the event of death or incapacity
• Right to Grievance Redressal: File a complaint with us or the Data Protection Board of India if you believe your rights have been violated

How to Exercise Your Rights: Contact us at [email protected] with your request. We will respond within thirty (30) days. Please note that verification of your identity may be required before processing your request.

Limitations: Some rights may be limited by legal obligations or legitimate business interests (e.g., we cannot delete transaction records required for tax/accounting purposes for 7 years).

If you no longer wish to receive marketing communications, you can opt-out at any time by following the instructions provided in the communication or contacting us directly.

Security Measures We Implement:

• Data Encryption: All sensitive data is encrypted in transit (SSL/TLS) and at rest using industry-standard encryption protocols
• Payment Security: All payment data is processed through PCI-DSS compliant payment gateway (Razorpay). We do not store complete credit/debit card information on our servers
• Access Controls: Role-based access controls limit data access to authorized personnel only on a need-to-know basis
• Authentication: Secure OTP-based authentication and optional Google OAuth 2.0
• Session Management: Secure session handling with automatic timeout and token-based authentication
• Data Backups: Regular encrypted backups to ensure business continuity and data recovery
• Monitoring & Logging: Continuous monitoring of systems for security threats and unauthorized access attempts
• Security Audits: Regular security assessments and vulnerability testing

Data Breach Notification: In the event of a data breach that poses a risk to your rights, we will notify you and the applicable Data Protection Board within seventy-two (72) hours of becoming aware of the breach, in compliance with DPDPA requirements. The notification will include the nature, scope, and impact of the breach, along with steps taken to mitigate harm.

Disclaimer: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. You acknowledge and accept this inherent risk when using online services.

IMPORTANT LEGAL NOTICE:

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR LIABILITY FOR ANY DATA PROCESSING OR PRIVACY-RELATED MATTERS IS ZERO (₹0).

YOU USE OUR SERVICES ENTIRELY AT YOUR OWN RISK. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

• Verified.RealEstate shall have ZERO LIABILITY for any indirect, incidental, consequential, special, or punitive damages arising from or related to: (a) any data breach caused by third-party service providers, hackers, malicious actors, or any cause whatsoever beyond our reasonable control; (b) unauthorized access to your data regardless of cause; (c) loss of data, profits, goodwill, or business opportunities resulting from privacy incidents of any nature.
• MAXIMUM AGGREGATE LIABILITY CAP: In the unlikely event a court determines we have any liability whatsoever, our total aggregate liability for ALL claims arising out of data processing or privacy violations shall be strictly limited to the lesser of: (i) the total fees paid by you to Verified.RealEstate in the six (6) months preceding the incident, OR (ii) INR 50,000 (Fifty Thousand Rupees), OR (iii) if you paid no fees, ZERO (₹0).
• ZERO LIABILITY FOR: We have ZERO liability for data breaches or privacy incidents resulting from: (a) acts of God, force majeure, natural disasters, war, terrorism, or government actions; (b) your own negligence, including sharing passwords, failing to secure your account, or falling victim to phishing or social engineering; (c) failures, breaches, or actions of ANY third-party service providers, payment gateways, cloud providers, communication platforms, or technology vendors; (d) internet service disruptions, cyber attacks, hacking, distributed denial of service (DDoS) attacks, malware, ransomware, or any malicious activities; (e) vulnerabilities in third-party software, plugins, platforms, or systems we do not directly control; (f) regulatory changes or government-mandated data disclosures; (g) ANY OTHER CAUSE WHATSOEVER.
• Third-Party Services - ZERO LIABILITY: Data processed by ANY of our third-party service providers (including payment processors, AI providers, database providers, communication platforms, analytics services, and any other vendors) is subject to their respective privacy policies and terms. WE HAVE ZERO LIABILITY for their data handling practices, security breaches, privacy violations, or any actions or omissions by third parties. You acknowledge, accept, and consent to all third-party data processing and assume all risks associated therewith.
• No Guarantee of Security - USE AT YOUR OWN RISK: While we implement commercially reasonable security measures, we make ABSOLUTELY NO WARRANTY, GUARANTEE, OR REPRESENTATION (expressed or implied, statutory or otherwise) regarding the absolute security, confidentiality, or integrity of your data. YOU USE OUR SERVICES ENTIRELY AT YOUR OWN RISK AND ASSUME ALL RISKS ASSOCIATED WITH DATA PROCESSING.
• YOU ASSUME ALL RISKS: By using our services, you expressly assume all risks related to data privacy, security breaches, unauthorized access, data loss, and any other privacy-related matters.

Indemnification: You agree to indemnify, defend, and hold completely harmless Verified.RealEstate, its officers, directors, employees, affiliates, service providers, and representatives from ANY AND ALL claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (i) your violation of this Privacy Policy; (ii) your use or misuse of our platform or services; (iii) your violation of any third-party rights; (iv) any data you provide that is inaccurate, fraudulent, or misleading; (v) any breach or alleged breach of data protection laws by you; (vi) any claims related to data processing or privacy.

FINAL DISCLAIMER: This limitation of liability applies regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise, and applies even if Verified.RealEstate has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, our liability shall be limited to the minimum extent permitted by applicable law.

Types of Cookies We Use:

• Essential Cookies: Required for platform functionality, authentication, and security. These cannot be disabled.
• Session Cookies: Maintain your logged-in state and shopping cart. Expire when you close your browser.
• Referral Tracking Cookies: Track referral links for our commission program. Valid for 1 week from click.
• Functional Cookies: Remember your preferences, language settings, and location. Typically stored for up to 1 year.
• Analytics Cookies: Help us understand user behavior, page views, and platform performance to improve our services.
• Marketing Cookies: May be used to deliver relevant advertisements and track campaign effectiveness (only with your consent).

Managing Cookies: You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect your experience and limit access to some features. Disabling essential cookies will prevent you from using our platform.

Third-Party Cookies: Our third-party service providers (Google, Razorpay, etc.) may set their own cookies for analytics, authentication, and payment processing.

Our services are not intended for children under 18. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or market demands. We will notify users by updating the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

If you have any questions or concerns regarding our Privacy Policy, please contact us:

Email: [email protected]
Phone: +91 9996 12 9996
Address: 3/350/2 Mettukuppam, OMR Thoraipakkam, Chennai, India