Frequently Asked Questions

LandLens is designed for:

• Property Buyers: Individuals looking to verify a property before purchase
• Real Estate Agents: Professionals who need quick due diligence for client properties
• Lawyers & Legal Firms: For property-related legal due diligence
• Banks & NBFCs: For loan underwriting and mortgage verification
• Property Developers: For land acquisition due diligence
• Investment Firms: For real estate investment analysis

No. LandLens provides property verification and due diligence services for informational purposes only. Our reports compile and analyze publicly available information and should not be considered as legal advice or a substitute for consultation with qualified legal professionals. We strongly recommend having our reports reviewed by a lawyer before making any property-related decisions.

LandLens currently provides comprehensive coverage for properties in Tamil Nadu, with document analysis capabilities that work across India. Our platform can analyze property documents from any Indian state. We are actively expanding our automated verification coverage to additional states. Contact us for specific region availability.

Traditional property verification can take weeks and cost significantly more. LandLens offers:

• Speed: Reports generated in minutes to hours instead of weeks
• Cost-Effective: Starting at just INR 699 for up to 100 pages
• Comprehensive: Multiple verification checks in a single report
• AI-Powered: Advanced document analysis and pattern recognition
• Digital-First: Instant access to reports from anywhere
• Standardized: Consistent, professional report format every time

To initiate a property verification, you'll need:

Required:

• Survey Number / Plot Number
• Village / Town / City Name
• District and State

Optional (for enhanced verification):

• Property documents (Sale deed, Title deed, EC)
• Owner name(s)
• Property address
• Registration document number

Our platform supports easy document upload:

• Drag & Drop: Simply drag files into the upload area
• Browse: Click to select files from your device
• Supported Formats: PDF, JPG, PNG, TIFF
• Max File Size: 25MB per document
• Batch Upload: Upload multiple documents at once

Our OCR technology will automatically extract text from scanned documents. For best results, ensure documents are clear and legible.

LandLens is currently available as a fully responsive web application that works seamlessly on all devices - desktop, tablet, and mobile. Our web app provides the full functionality without requiring a download. Native mobile apps for iOS and Android are planned for future release. Sign up for our newsletter to be notified when mobile apps launch.

Yes! We offer several ways to experience LandLens:

• Free Consultation: Contact our team for a personalized demo
• Enterprise Trial: Enterprise clients can request a pilot period

Contact our team for a walkthrough of what our verification reports include.

Report generation time depends on data availability:

• Instant (within minutes): When all data is available through our integrated systems
• Same Day: When some data requires additional verification
• 1-3 Business Days: When external data procurement is needed

You'll receive email and SMS notifications when your report is ready. Most reports are generated within 2-4 hours.

Our reports are based on data from official public records and our advanced AI analysis. However, please note:

• Data accuracy depends on the source records available
• Our OCR technology achieves high accuracy on clear, legible documents
• We clearly indicate data sources and confidence levels in each report
• Reports should be verified by legal professionals for critical decisions

We stand behind our reports and offer credit restoration if errors are due to our processing.

Yes! All reports can be:

• Downloaded: As professionally formatted PDF documents
• Shared: Via secure shareable links with expiry controls
• Printed: Print-optimized formatting for physical copies
• Emailed: Send directly to stakeholders from the platform

Reports include unique verification codes and watermarks for authenticity.

Our AI Q&A feature allows you to ask natural language questions about your property documents and verification results. Examples:

• "Who were the previous owners of this property?"
• "Are there any pending legal cases on this land?"
• "What is the current zoning classification?"
• "Is this property mortgaged?"
• "What approvals are needed to build here?"

The AI provides instant answers based on the analyzed documents and verification data.

Your reports are stored securely in your account for 7 years from the generation date. During this time, you can access, download, and share them anytime. If you need extended storage or archival services, please contact our support team. We recommend downloading important reports for your records.

We accept a wide range of payment options:

• UPI: Google Pay, PhonePe, Paytm, BHIM
• Cards: Visa, Mastercard, Rupay (Credit & Debit)
• Net Banking: All major Indian banks
• Wallets: Paytm, Mobikwik, etc.
• Enterprise: Bank transfer, purchase orders

All payments are secured with 256-bit encryption and processed through trusted payment gateways.

Purchased credits do not expire as long as your account remains active. However:

• Promotional/bonus credits may have expiry dates (specified at time of issue)
• Credits are non-transferable between accounts
• If your account is suspended for violations, credits may be forfeited
• Refund eligibility is limited to 90 days from purchase

Yes! We offer customized enterprise plans for organizations with high-volume needs:

• Volume Discounts: Significant savings on bulk purchases
• API Access: Integrate LandLens directly into your systems
• Dedicated Support: Priority support with dedicated account manager
• Custom Reports: Tailored report formats for your workflows
• SLA Guarantees: Service level commitments
• Flexible Billing: Monthly invoicing, purchase orders

Contact us at Enterprise Solutions for a custom quote.

Yes, unused credits are refundable within 90 days of purchase. Key points:

• Only purchased credits are refundable (not promotional credits)
• A processing fee of 5% may apply
• Refunds are processed within 7-10 business days
• Refunds go to the original payment method

See our Refund Policy for complete details.

Yes, we provide GST-compliant invoices for all purchases:

• Automatic invoice generated for every transaction
• Invoices available in your account dashboard
• GST details included (GSTIN: 33AALCG5469P1ZU)
• Downloadable in PDF format
• HSN code for services: 998311

Enterprise clients can request customized invoice formats.

Uploaded documents are handled with strict confidentiality:

• Documents are encrypted during upload and storage
• Processed through our secure OCR pipeline
• Automatically deleted within 90 days unless you request retention
• Never shared with third parties without your consent
• Access limited to authorized system processes only

You can request immediate deletion of uploaded documents at any time.

We do not sell, rent, or trade your personal information.

We only share data in limited circumstances:

• With service providers who assist in our operations (under strict confidentiality)
• When required by law or legal proceedings
• To protect our rights, safety, and property
• With your explicit consent

See our Privacy Policy for complete details.

Yes, we comply with GDPR requirements for users in the European Union:

• Right to Access: Request a copy of your data
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Portability: Export your data in machine-readable format
• Right to Object: Opt out of certain processing

We also comply with Indian data protection laws including the IT Act, 2000.

You can request account deletion at any time:

1. Go to Settings > Account > Delete Account
2. Confirm your identity with OTP verification
3. Your account will be scheduled for deletion
4. Data is permanently deleted within 30 days

Note: Some data may be retained for legal compliance as required by Indian law. Unused credits can be refunded before deletion (subject to refund policy terms).

If your document upload fails, try these steps:

1. Check file size (max 25MB per document)
2. Ensure file format is supported (PDF, JPG, PNG, TIFF)
3. Clear browser cache and try again
4. Try a different browser
5. Check your internet connection
6. If the file is a scanned document, ensure it's legible

If the problem persists, contact support with the error message.

LandLens uses OTP-based authentication for security:

• No password to remember - we use phone number verification
• Each login requires a fresh OTP sent to your registered mobile
• If you've changed your phone number, contact support with identity verification
• Account recovery requires verification of your identity

Yes! LandLens offers RESTful APIs for enterprise integration:

• Property Verification API: Submit verification requests programmatically
• Document Analysis API: Process documents through OCR
• Report Retrieval API: Fetch completed reports
• Webhook Support: Get notified when reports are ready

API access is available on enterprise plans. Contact us for API documentation and integration support.

We're here to help! Contact us through:

• Email: [email protected]
• WhatsApp: +91 99961 29996
• Contact Form: Contact Page

Support Hours: Monday to Saturday, 9 AM to 6 PM IST

Response Time: Within 24 hours (typically much faster)

If you find issues with your report:

1. Report the issue through your dashboard or contact support
2. Specify the exact errors or missing information
3. Provide any additional documentation if available
4. Our team will investigate within 2 business days

Depending on the issue, we may:

• Re-generate the report at no additional cost
• Provide supplementary information
• Restore credits for significant errors caused by our processing