Privacy Policy

1.1. This Privacy Policy applies to all users of LandLens, a property due diligence and verification platform operated by GEN Z REAL ESTATE PRIVATE LIMITED (hereinafter referred to as "Company," "We," "Us," or "Our") under the brand Verified.RealEstate.

1.2. By accessing or using LandLens services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

1.3. This policy covers information collected through our website, mobile applications, APIs, and any other services we provide.

1.4. We are committed to protecting your privacy and ensuring compliance with applicable data protection laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other relevant Indian data protection regulations.

1.5. For users accessing our services from the European Union, we also endeavor to comply with the General Data Protection Regulation (GDPR) requirements.

2.1. Personal Information: We collect information that identifies you directly, including:

• Full name and contact details (email address, phone number)
• Business or organization name (for enterprise users)
• Billing address and payment information
• Government-issued identification numbers (when required for verification)
• Professional credentials (for real estate professionals, lawyers, and agents)
• Account login credentials

2.2. Property-Related Information: To provide our verification services, we collect:

• Property addresses, survey numbers, and plot details
• Property ownership documents and title deeds
• Sale agreements, encumbrance certificates, and legal documents
• Zoning and land use information
• Property photographs and satellite imagery
• Historical transaction records

2.3. Technical Information: We automatically collect:

• IP address and device identifiers
• Browser type and operating system
• Access times and pages viewed
• Referring URLs and search terms
• Cookies and similar tracking technologies
• Location data (with your consent)

2.4. Communication Data: We retain records of:

• Customer support inquiries and correspondence
• Feedback and survey responses
• Chat logs and support correspondence

3.1. Direct Collection: Information you provide directly when:

• Creating an account or registering on our platform
• Purchasing credits or subscribing to services
• Uploading property documents for verification
• Submitting due diligence requests
• Contacting our customer support
• Participating in surveys or promotional activities

3.2. Automated Collection: Information collected automatically through:

• Cookies and web beacons
• Log files and analytics tools
• Session recording and heatmap tools

3.3. Third-Party Sources: We may obtain information from:

• Official public records and land registries
• Public records and legal databases
• Credit bureaus and financial institutions
• Identity verification service providers
• Social media platforms (with your consent)
• Business partners and affiliates

3.4. OCR and AI Processing: Our platform uses Optical Character Recognition (OCR) and Artificial Intelligence to:

• Extract text and data from uploaded documents
• Analyze document authenticity and completeness
• Cross-reference information across multiple sources
• Generate automated insights and risk assessments

3.5. Statutory Public Registers: A substantial part of our platform reproduces records from public registers which the concerned authority is required by law to publish for public viewing — including the Tamil Nadu Real Estate Regulatory Authority (TNRERA) register of projects, promoters and agents, maintained under Section 34(b) of the Real Estate (Regulation and Development) Act, 2016, together with CMDA, DTCP and Registration Department records. Such entries may contain particulars relating to identifiable individuals, including promoters, landowners, licensed surveyors and architects.

3.6. Basis on Which Register Data Is Held: This information is not collected from those individuals and is not processed on the basis of their consent. Section 3(c)(ii) of the Digital Personal Data Protection Act, 2023 provides that the Act does not apply to personal data made publicly available by the Data Principal, or by any other person under an obligation under any law in force in India to make such personal data publicly available. Personal data appearing in these statutory registers falls within that provision. The authority concerned, and not Verified.RealEstate, is the source and custodian of record; any correction to an entry must be sought from that authority.

3.7. Contact Masking and Removal Requests: As a discretionary measure, and without accepting any obligation to do so, we mask direct personal contact details (mobile numbers, email addresses, PAN numbers and door-level address identifiers) appearing in reproduced register entries, while retaining registration numbers, survey numbers, locality and other substantive record particulars that the register exists to make public. Requests for further removal or masking will be reviewed and may be actioned at our sole discretion as a goodwill measure; no undertaking is given as to any outcome, and any such action is not an admission of unlawful processing. Masking applied by us affects this platform only and cannot alter the entry on the authority's own portal or on any search engine, cache, archive or third-party service. Removal from the statutory register itself may only be sought from the authority maintaining it. We retain the record as published in unmodified form for compliance, audit and the establishment or defence of legal claims. Requests may be addressed to the Grievance Officer named in Section 17 below.

4.1. Service Delivery: We use your information to:

• Provide property verification and due diligence services
• Generate comprehensive property reports
• Process document analysis through OCR and AI
• Verify property ownership and encumbrance status
• Check zoning compliance and land use regulations
• Assess utility connections and infrastructure availability

4.2. Account Management: We use your data to:

• Create and manage your user account
• Process payments and manage credit balances
• Provide customer support and resolve issues
• Send service-related communications

4.3. Platform Improvement: We analyze data to:

• Enhance our AI models and algorithms
• Improve service accuracy and reliability
• Develop new features and functionalities
• Conduct research and analytics

4.4. Legal and Compliance: We process data to:

• Comply with legal obligations and court orders
• Prevent fraud and ensure platform security
• Enforce our terms of service
• Protect our legal rights and interests

4.5. Marketing (with consent): With your permission, we may:

• Send promotional communications about our services
• Inform you about new features and updates
• Share relevant industry news and insights

For users in the European Union, we process personal data based on the following legal grounds:

5.1. Contractual Necessity: Processing necessary to perform our services as agreed with you.

5.2. Legal Obligation: Processing required to comply with applicable laws and regulations.

5.3. Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, security, and service improvement, provided such interests are not overridden by your rights.

5.4. Consent: Processing based on your explicit consent, which you may withdraw at any time.

6.1. We DO NOT sell, rent, or trade your personal information to third parties for their marketing purposes.

6.2. Service Providers: We may share data with trusted third parties who assist in our operations:

• Cloud hosting and storage providers
• Payment processors and financial institutions
• OCR and document processing services
• Analytics and monitoring tools
• Customer support platforms
• Email and communication service providers

6.3. Government and Regulatory Bodies: We may disclose information to:

• Law enforcement agencies when legally required
• Regulatory authorities for compliance purposes
• Courts and tribunals in response to legal proceedings

6.4. Data Procurement Partners: To provide property verification services, we interface with:

• Official land record databases
• Property registration authorities
• Local administrative bodies
• Utility service providers

6.5. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to confidentiality requirements.

6.6. Enterprise Clients: If you use LandLens through an enterprise subscription, your employer or organization may have access to your usage data and reports as per their agreement with us.

We implement comprehensive security measures to protect your data:

7.1. Technical Safeguards:

• 256-bit SSL/TLS encryption for all data transmissions
• AES-256 encryption for data at rest
• Secure cloud infrastructure with redundancy
• Regular security audits and penetration testing
• Intrusion detection and prevention systems
• Web Application Firewall (WAF) protection

7.2. Organizational Measures:

• Role-based access controls and least privilege principle
• Employee background checks and confidentiality agreements
• Regular security awareness training
• Incident response procedures and disaster recovery plans

7.3. Document Security:

• Secure document upload with virus scanning
• Temporary storage during processing with automatic deletion
• Access logging and audit trails
• Watermarking of generated reports

8.1. Retention Periods:

• Account Information: Retained for the duration of your account plus 7 years after closure for legal compliance
• Transaction Records: Retained for 8 years as per Indian tax and accounting requirements
• Property Reports: Retained for 7 years from generation date
• Uploaded Documents: Processed and deleted within 90 days unless retention is requested
• Communication Logs: Retained for 3 years
• Technical Logs: Retained for 1 year

8.2. Extended Retention: We may retain data longer if:

• Required by applicable law or regulation
• Necessary for legal proceedings or disputes
• Required for audit or compliance purposes
• Requested by you for your records

8.3. Deletion: Upon expiration of retention periods, data is securely deleted or anonymized for statistical purposes.

9.0. Scope of This Section: The rights set out below apply to personal data we collect from you in the course of providing our services. They do not extend to information reproduced from statutory public registers, which is governed by Sections 3.5 to 3.7 above and which falls outside the Digital Personal Data Protection Act, 2023 by virtue of Section 3(c)(ii) of that Act. Requests concerning public-register entries are handled under Section 3.7, on a discretionary basis.

9.1. Access Right: You have the right to request a copy of the personal information we hold about you.

9.2. Rectification Right: You can request correction of inaccurate or incomplete personal information.

9.3. Erasure Right: You may request deletion of your personal data, subject to legal retention requirements, and excluding information reproduced from statutory public registers as described in Sections 3.5 to 3.7.

9.4. Restriction Right: You can request limitation of processing in certain circumstances.

9.5. Portability Right: You have the right to receive your data in a structured, machine-readable format.

9.6. Objection Right: You may object to processing based on legitimate interests or for direct marketing.

9.7. Consent Withdrawal: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

9.8. How to Exercise Your Rights: Contact us at [email protected] with your request. We will respond within 30 days.

10.1. Types of Cookies We Use:

• Essential Cookies: Required for platform functionality, authentication, and security
• Performance Cookies: Help us understand how users interact with our platform
• Functionality Cookies: Remember your preferences and settings
• Analytics Cookies: Enable us to analyze usage patterns and improve services

10.2. Third-Party Cookies: We use services from:

• Google Analytics for usage statistics
• Payment processors for transaction security
• Customer support tools for live chat functionality

10.3. Cookie Management: You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.

11.1. Our primary servers and data processing facilities are located in India.

11.2. Some of our service providers may process data in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by relevant authorities
• Data Processing Agreements with privacy and security requirements
• Transfers to countries with adequate data protection laws

11.3. For EU users, international transfers comply with GDPR requirements for data transfers outside the European Economic Area.

12.1. LandLens services are intended for users aged 18 years and above.

12.2. We do not knowingly collect personal information from individuals under 18 years of age.

12.3. If we become aware that we have collected data from a minor, we will take steps to delete such information promptly.

12.4. If you believe a minor has provided us with personal information, please contact us immediately.

13.1. Our platform may contain links to third-party websites, services, or applications.

13.2. We are not responsible for the privacy practices of these third parties.

13.3. We encourage you to review the privacy policies of any third-party services you access through our platform.

13.4. Integration with official records and public databases is subject to their respective privacy policies and terms of use.

14.1. In the event of a data breach that affects your personal information, we will:

• Notify affected users within 72 hours of becoming aware of the breach
• Inform relevant regulatory authorities as required by law
• Provide details about the nature of the breach and affected data
• Outline steps taken to mitigate the breach
• Recommend protective measures you can take

14.2. We maintain incident response procedures to quickly detect, contain, and remediate security incidents.

15.1. LandLens uses artificial intelligence and machine learning for:

• Document text extraction and analysis (OCR)
• Risk assessment and verification scoring
• Pattern recognition in property documents
• Anomaly detection for fraud prevention
• Natural language processing for document Q&A

15.2. Human Oversight: Our AI-generated insights are designed to assist human decision-making, not replace it. All critical assessments can be reviewed by our team upon request.

15.3. Right to Explanation: You have the right to request an explanation of any automated decision that significantly affects you.

15.4. Model Training: Anonymized and aggregated data may be used to improve our AI models. Individual document content is not used for training without explicit consent.

16.1. We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

16.2. Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website
• In-app notification

16.3. The "Last Updated" date at the top of this policy indicates when changes were last made.

16.4. Continued use of our services after policy updates constitutes acceptance of the revised terms.

In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

When raising a grievance, please include the specific page URL, the registration number of the record concerned, the precise item complained of, and sufficient information to verify your identity and your connection to the record. Requests relating to entries reproduced from statutory public registers are considered on the discretionary basis set out in Section 3.7. If you are not satisfied with our response, you may escalate the matter to the Data Protection Board of India.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: