G.O. (Ms.) No. 118, Monday Registration Grievance Redressal Camps, 2021

What the government order does

Government Order (Ms.) No. 118 of the Tamil Nadu Commercial Taxes and Registration (J2) Department establishes weekly registration grievance redressal camps. The camps must be conducted every Monday in the appropriate offices across the state's 9 registration zones and 50 registration districts.

The Deputy Inspector General of Registration in each registration zone and the District Registrar in each registration district are responsible for conducting the camps in their respective offices. The arrangement is intended to make it easier for people to present registration complaints directly and reduce delays caused by forwarding petitions from the office of the Inspector General of Registration.

Who can use the camps

The Monday registration grievance redressal camps are for members of the public who have complaints, grievances or comments concerning Registration Department services. They are particularly relevant to property owners, buyers and others who wish to make property registration complaints in person.

The source records that the Registration Department was already receiving complaints by email, post and telephone through a control room, as well as a large number of petitions at the office of the Inspector General of Registration.

Camp timings and petition handling

Government Order (Ms.) No. 118 sets the following requirements:

• Camps must be held every Monday from 10 a.m. to 1 p.m.
• Offices must accept petitions until 1 p.m.
• Registers and records relating to the camps must be maintained clearly and properly.
• A petition must first be entered in the appropriate register before it is accepted and acted upon.
• Complaints requiring an inquiry must be acted upon within 15 days.
• Petitions requiring an immediate solution must be acted upon within 2 days.
• Complaints involving registration of forged documents must be handled within the legally prescribed time limit.

Oversight and public notice

Deputy Inspectors General of Registration must inspect offices receiving large numbers of registration complaints. Every Registration Department office must display a notice board informing the public about the camps.

The weekly camps must also be publicised through the Directorate of Information and Public Relations. Each Deputy Inspector General of Registration must send a monthly report to the office of the Inspector General of Registration on action taken on grievance petitions.