Project TeAM STAR 2.0, Instant Return of Documents in Single Visit
The Registration Department, through the Inspector General of Registration, issued instruction No. 55969/C51/2013 dated 24 May 2019 to enable eligible registered documents to be scanned and returned immediately to authorised persons in a single visit. The instruction defines the duties of Data Entry Operators and excludes pending documents, 47 A(1) documents, documents requiring building inspection and documents related to Standing Order (744).
Purpose
Registration Department instruction No. 55969/C51/2013 dated 24 May 2019 supports the Project STAR 2.0 goal of simplified, quick and transparent registration. It directs Sub Registrar Offices to return eligible documents registered each day immediately after the registration process, including scanning, is completed.
The system took effect on 17 December 2018. The instruction follows Circular No. 55969/CS1/13 dated 12 December 2018, which had issued instructions on allocating work to Data Entry Operators.
Who is affected
Registration Department instruction No. 55969/C51/2013 was addressed by the Inspector General of Registration to all Sub Registrars. It directly affects:
- People authorised to collect registered documents.
- Sub Registrars responsible for completing and authenticating registration records.
- Data Entry Operators assigned to help return documents immediately.
- District Registrars and Deputy Inspectors General of Registration, who received copies.
The Department had appointed 735 Data Entry Operators, with one to three assigned to each Sub Registrar Office based on the number of documents registered.
Documents covered and excluded
The single visit return process applies to returnable documents after registration and scanning are complete. It does not apply to:
- Pending documents.
- 47 A(1) documents.
- Documents requiring building inspection.
- Documents related to Standing Order (744).
An eligible scanned document must be returned to the authorised person after collecting that person’s thumb impression.
Duties of Data Entry Operators
Registration Department instruction No. 55969/C51/2013 gives Data Entry Operators a central role in supporting the Sub Registrar. Their duties include:
- Checking that computer accessories and connectivity are working.
- Obtaining a ticket number for faults and following up until they are fixed.
- Affixing the page seal and entering its details after the Sub Registrar authenticates Index-2.
- Obtaining the Sub Registrar’s signature on the page endorsement.
- Scanning documents in sequence.
- Returning scanned documents to authorised persons after taking their thumb impressions.
- Performing other work allocated by the Sub Registrar for immediate document return.
Office facilities
The Inspector General of Registration records that biometric devices, web cameras and three types of connectivity were provided. M/s. ELCOT was also asked to provide additional multifunction devices and scanners to offices with heavy workloads, and directly recruited Assistants were appointed in vacant positions.
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Common questions
Will every registered document be returned immediately?
No. Pending documents, 47 A(1) documents, documents requiring building inspection and documents related to Standing Order (744) are excluded.
Who can collect an eligible registered document?
The scanned document may be returned to the person authorised to collect it. The office must collect that person’s thumb impression before returning the document.
When did the single visit return system take effect?
The system came into force on 17 December 2018.
Must scanning be completed before the document is returned?
Yes. The registration process, required authentication and endorsements, and scanning must be completed before the eligible document is returned.
