Terms and Conditions for online Payment Gateway
The Tamil Nadu Real Estate Regulatory Authority issued these Terms and Conditions for online Payment Gateway to explain how users must make online fee payments, handle pending or failed transactions, and retain payment records. The terms also set out the no cancellation and no refund policy, the process for reporting duplicate payments, data handling assurances, and website liability disclaimers.
What the terms govern
The Terms and Conditions for online Payment Gateway govern fee payments made through the Tamil Nadu Real Estate Regulatory Authority website. They affect consumers and other users paying online by Net Banking, debit card, credit card, UPI or another available payment mode. They deal with payment processing and website use, rather than property ownership or land rights.
Submitting an online payment means the user agrees to these terms, including changes that may be published on the website from time to time.
Payment procedure
The Tamil Nadu Real Estate Regulatory Authority gives the following instructions for online payments:
- After selecting the Pay option, choose an available payment mode and continue.
- A successful payment normally produces a Payment Confirmation Slip within a few seconds to a minute. Keep that slip for reference.
- A failed payment should produce a failure status on the screen.
- If there is a long delay and no bank or card details have been entered, restart the payment process.
- If payment details and authorisation have already been submitted but no response appears, check whether the bank or credit card account was debited.
- If the account was debited, do not pay again. The customer account should be credited automatically and a receipt issued after bank confirmation.
- Pending payments can be updated through the Payment Status Updation option in the consumer login.
- Keep the reference or transaction number for future verification and follow-up.
Cancellation, refunds and duplicate payments
The online payment terms do not allow users to cancel a fee payment after it has been made. Chargebacks and refunds are not permitted for fees paid through the online system.
For a duplicate payment, the user must approach the accounts department with proof of excess payment, the transaction reference number, bank statement and other supporting material for suitable action. Transaction charges are not refundable, including where a duplicate or excess payment occurred.
Data and website limitations
The Tamil Nadu Real Estate Regulatory Authority states that payment details will be used only to receive payments, kept secure and not disclosed or used for another purpose. Its website and the payment website will not capture or store card or Net Banking data.
The authority does not guarantee that website information is complete, accurate, reliable, suitable or continuously available. Users rely on it at their own risk. The authority also disclaims responsibility for external websites, technical unavailability, and loss or damage connected with use of the website.
This summary is generated from the source document to help you find what is relevant. The PDF above is authoritative. For advice on your own property, use LandLens One or speak to a qualified professional.
Common questions
What should I do if my account is debited but no payment confirmation appears?
Check with your bank or credit card company and do not attempt to pay again. The customer account should be credited automatically, with a receipt issued after confirmation from the bank.
Can I cancel an online fee payment or request a refund?
No cancellation is available after the fee payment is made. The terms also state that chargebacks and refunds are not permitted for fees paid through the online payment system.
What can I do if I accidentally make a duplicate payment?
Approach the accounts department with proof of the excess payment, the transaction reference number, bank statement and other supporting material. Transaction charges are not refundable, even for a duplicate or excess payment.
Does the Tamil Nadu Real Estate Regulatory Authority store my card or Net Banking details?
The terms state that the institution website and payment website will not capture or store card data or Net Banking data. Information provided for payment will be used only to receive the payment and will be kept secure.
