G.O. (Rt.) No. 25, Appointment of Grievance Redressal Officer
The Housing and Urban Development Department issued G.O. (Rt.) No. 25 dated 19 February 2021, appointing Thiru S. Veeramani, Additional Secretary to Government, as its Grievance Redressal Officer under the Rights of Persons with Disabilities Act, 2016. The appointment covers disability related complaints concerning the department and requires a register containing specified complaint and disposal details.
Purpose
The Housing and Urban Development Department issued G.O. (Rt.) No. 25 dated 19 February 2021 to appoint Thiru S. Veeramani, Additional Secretary to Government, as the department's Grievance Redressal Officer. The appointment was made under Section 23(1) of the Rights of Persons with Disabilities Act, 2016.
The order follows an earlier direction requiring all departments to appoint a Grievance Redressal Officer in their Secretariat offices. It refers to Sections 19 and 20 of the Rights of Persons with Disabilities Act, 2016 and Rule 10 of the Rights of Persons with Disabilities Rules, 2017.
Who it affects
G.O. (Rt.) No. 25 primarily affects persons with disabilities who need to make a complaint concerning the Housing and Urban Development Department. It also assigns administrative responsibilities to the appointed officer and informs all officers and sections within the department of the appointment.
The document concerns the handling and recording of disability related complaints. It does not describe any change to land ownership, planning permission, land use, property registration or housing rights.
Key provisions
The Housing and Urban Development Department's Grievance Redressal Officer must:
- Function in accordance with Sections 19 and 20 of the Rights of Persons with Disabilities Act, 2016 and Rule 10 of the Rights of Persons with Disabilities Rules, 2017.
- Maintain a register of complaints made by persons with disabilities.
- Record the date of each complaint and the complainant's name.
- Record the name of the person enquiring into the complaint and the place of the incident.
- Identify the establishment or person against whom the complaint is made.
- Record a summary of the complaint and any documentary evidence.
- Record the date and details of disposal by the Grievance Redressal Officer.
- Record details of disposal of any appeal by the district level committee.
- Include any other relevant information.
Relevance to property matters
G.O. (Rt.) No. 25 is an internal grievance redressal appointment within the Housing and Urban Development Department. A property buyer, owner or professional would be affected only if they are pursuing a disability related complaint involving the department. The document itself does not impose a property fee, create an approval requirement or alter any land record.
This summary is generated from the source document to help you find what is relevant. The PDF above is authoritative. For advice on your own property, use LandLens One or speak to a qualified professional.
Common questions
Who was appointed as the Grievance Redressal Officer?
The Housing and Urban Development Department appointed Thiru S. Veeramani, Additional Secretary to Government, as its Grievance Redressal Officer.
What complaints does the officer have to record?
The officer must maintain a register of complaints made by persons with disabilities, including complaint details, evidence, enquiry information and disposal details.
Does G.O. (Rt.) No. 25 change land ownership or planning rules?
No such change is described. The document appoints a disability grievance officer and sets out the information to be maintained in the complaints register.
Will the register include information about an appeal?
Yes. The register must include details of disposal of an appeal by the district level committee.
