G.O. (Rt.) No. 329, Appointment of Public Grievance Redressal Nodal Officer, 2020
The Government of Tamil Nadu, Rural Development and Panchayat Raj (OP.I) Department issued G.O. (Rt.) No. 329 on 9 November 2020, appointing Tmt. B. Varalakshmi, Deputy Secretary to Government, as its Public Grievance Redressal Nodal Officer for the Integrated and Inclusive Public Grievance Chief Minister Helpline Management System. The appointment covers departmental grievance assignment, monitoring, escalation, software testing, training and coordination with the Tamil Nadu e-Governance Agency.
Purpose of the appointment
G.O. (Rt.) No. 329 of the Rural Development and Panchayat Raj (OP.I) Department, dated 9 November 2020, appoints a departmental Public Grievance Redressal Nodal Officer for the Integrated and Inclusive Public Grievance Chief Minister Helpline Management System, known as IIPGCMS.
The appointment followed a request from the Chief Secretary to Government for every department to designate a nodal officer. The system had been announced for Tamil Nadu and sanctioned through G.O. (Ms.) No. 27 of the Information Technology (C1) Department, dated 22 September 2020.
Appointed officer
The Rural Development and Panchayat Raj (OP.I) Department appointed Tmt. B. Varalakshmi, Deputy Secretary to Government, as its Public Grievance Redressal Nodal Officer. The officer serves as the department's single point of contact during implementation and operation of IIPGCMS.
The document provides the officer's official designation, mobile number and email address for grievance system coordination.
Main responsibilities
The Public Grievance Redressal Nodal Officer must:
- Help the Tamil Nadu e-Governance Agency design the department's grievance workflow.
- Assist with testing IIPGCMS for the department.
- provide details of departmental field office formations for inclusion in the software.
- Coordinate with assigned State Public Grievance Redressal Officers and the CPGRO.
- Represent the department in review meetings and coordinate with other departments.
- Prepare a departmental training plan for the new software.
- Log in to the portal at least twice a day.
- Assign departmental grievances to the appropriate field offices.
- Set time limits for resolving grievances and monitor progress.
- Monitor field office performance and timely responses.
- Escalate delays to the relevant Heads of Department.
Pending grievances are subject to biweekly review by the Chief Minister and by the Chief Secretary to Government with departmental Secretaries.
Follow up appointments
A Rural Development and Panchayat Raj (OP.I) Department letter dated 9 November 2020 also asked the listed directorates, agencies and organisations to nominate their own Public Grievance Redressal Nodal Officers before 10 November 2020. They were asked to send the appointment proceedings, officer's name and contact details to the Government for forwarding to the Tamil Nadu e-Governance Agency.
Relevance to property matters
G.O. (Rt.) No. 329 deals with administration of public grievances within the Rural Development and Panchayat Raj Department. It does not contain provisions on land ownership, land classification, registration, planning permission or property charges.
This summary is generated from the source document to help you find what is relevant. The PDF above is authoritative. For advice on your own property, use LandLens One or speak to a qualified professional.
Common questions
Does G.O. (Rt.) No. 329 change any land record or property right?
No land record, ownership right, land classification or property transaction is addressed in the document. It appoints and defines the duties of a grievance redressal nodal officer.
Who was appointed as the Public Grievance Redressal Nodal Officer?
The Rural Development and Panchayat Raj (OP.I) Department appointed Tmt. B. Varalakshmi, Deputy Secretary to Government.
What will the nodal officer do with grievances?
The officer must log in to the IIPGCMS portal at least twice a day, assign grievances to appropriate field offices, set resolution time limits, monitor progress and escalate delays to the relevant Heads of Department.
Will pending Rural Development and Panchayat Raj grievances be reviewed?
Yes. The document states that department wise pending grievances will be reviewed biweekly by the Chief Minister, and the Chief Secretary to Government will also conduct biweekly reviews with departmental Secretaries.
