No. 55969/CS1/2013, Project TeAM STAR 2.0, Instant Return of Documents in Single Visit, 24 May 2019
The Inspector General of Registration of the Registration Department issued No. 55969/CS1/2013, dated 24 May 2019, directing all Sub Registrars to use Data Entry Operators to scan and immediately return eligible registered documents to authorised collectors in a single visit. The system is stated to have come into force on 17 December 2018, but it excludes pending documents, documents under 47 A(1), documents requiring building inspection and documents related to Standing Order 744.
What the guidance governs
No. 55969/CS1/2013, issued by the Inspector General of Registration of the Registration Department on 24 May 2019, sets out how Data Entry Operators must assist Sub Registrars under Project STAR 2.0. Its purpose is to support a simplified, quick and transparent registration process by returning eligible documents immediately after registration and scanning.
The guidance states that the instant-return system came into force on 17 December 2018. It follows earlier instructions dated 12 December 2018 concerning the allocation of work to Data Entry Operators.
Who is affected
The instant-return procedure affects people authorised to collect registered documents from Sub Registrars. It also assigns specific responsibilities to Sub Registrars and Data Entry Operators.
The procedure does not cover:
- Pending documents.
- Documents under 47 A(1).
- Documents requiring building inspection.
- Documents related to Standing Order 744.
Eligible documents should be returned to the authorised collector after the registration process, including scanning, has been completed.
Document return process
Under No. 55969/CS1/2013, Data Entry Operators must support the following steps:
- Ensure that computer accessories and connectivity are working.
- Obtain a ticket number for faults and follow up until equipment or connectivity problems are corrected.
- After registration and the Sub Registrar's authentication of Index-2, affix the page seal and complete its details.
- Obtain the Sub Registrar's signature on the page endorsement.
- Scan documents in sequence.
- Return the scanned document to the authorised person in a single visit after collecting that person's thumb impression.
- Carry out other work allocated by the Sub Registrar for immediate return of documents.
Staffing and equipment
The Registration Department states that 735 Data Entry Operators were appointed, with one to three assigned to each SRO depending on the number of document registrations. Their predominant role is to cooperate with the Sub Registrar to secure immediate return of documents.
The Registration Department also reports that biometric devices, web cameras and three types of connectivity were provided. M/s. ELCOT was requested to provide additional multifunction devices and scanners to offices with heavy workloads, and directly recruited Assistants were appointed in vacant positions.
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Common questions
Will every registered document be returned immediately?
No. Pending documents, documents under 47 A(1), documents requiring building inspection and documents related to Standing Order 744 are excluded from the instant-return procedure.
Who can collect the registered document?
The scanned registered document may be returned to the person authorised to collect it. The Data Entry Operator must collect that person's thumb impression before returning the document.
When did the instant-return system come into force?
No. 55969/CS1/2013 states that the system came into force on 17 December 2018.
What happens if scanning equipment or connectivity fails?
The Data Entry Operator must obtain a ticket number for the fault immediately and follow up until the computer accessory or connectivity problem is corrected.
