G.O. (Ms.) No. 118, Weekly Registration Grievance Redressal Camps, 2021
The Commercial Taxes and Registration (J2) Department issued Government Order (Ms.) No. 118 on 29 September 2021, authorising weekly Registration Grievance Redressal Camps at the offices of all 9 registration zones and 50 registration districts in Tamil Nadu. Members of the public can submit registration-related complaints and petitions at these camps every Monday from 10 a.m. to 1 p.m.
What it governs
Government Order (Ms.) No. 118 of the Commercial Taxes and Registration (J2) Department establishes a weekly process for receiving and acting on public grievances concerning the Registration Department. The camps must be held every Monday at the relevant offices in all 9 registration zones and 50 registration districts.
Each zonal camp is to be conducted by the Deputy Inspector General of Registration. Each registration district camp is to be conducted by the District Registrar at that officer’s office.
Who it affects
Government Order (Ms.) No. 118 is relevant to property buyers, owners and other members of the public who want to submit a complaint, grievance or request relating to registration services. It is particularly useful for people who prefer to present property registration complaints directly rather than by email, post or telephone.
The camps are intended to reduce delays caused when complaints received at the Registration Department headquarters must be forwarded to the appropriate District Registrar or Deputy Inspector General of Registration.
Key provisions
The weekly Registration Grievance Redressal Camps must follow these requirements:
- Camps must operate every Monday from 10 a.m. to 1 p.m.
- Offices must accept petitions until 1 p.m.
- Every petition must first be entered properly in the relevant register before action is taken.
- Registers and records relating to the camps must be maintained clearly and systematically.
- Complaints requiring an inquiry must be acted upon within 15 days.
- Petitions requiring an immediate remedy must be acted upon within 2 days.
- Complaints about the registration of forged documents must be acted upon within the legally prescribed time limit.
- The Deputy Inspector General of Registration must inspect offices receiving a high number of registration complaints.
Public information and monitoring
Government Order (Ms.) No. 118 requires notice boards about the camps to be displayed at all Registration Department offices. The weekly camps must also be publicised through the Directorate of Information and Public Relations.
Every month, each Deputy Inspector General of Registration must send the Head of the Registration Department a report on action taken on grievance petitions.
This summary is generated from the source document to help you find what is relevant. The PDF above is authoritative. For advice on your own property, use LandLens One or speak to a qualified professional.
Common questions
When can I submit a registration grievance in person?
You can submit it at a weekly Registration Grievance Redressal Camp every Monday between 10 a.m. and 1 p.m. Petitions must be accepted until 1 p.m.
Where are the grievance camps held?
The camps are held at the relevant offices in all 9 registration zones and 50 registration districts in Tamil Nadu. Zonal camps are conducted by the Deputy Inspector General of Registration, while district camps are conducted by the District Registrar.
How quickly must officials act on my complaint?
Complaints requiring an inquiry must be acted upon within 15 days. Petitions needing an immediate remedy must be acted upon within 2 days.
Can I complain about the registration of a forged document at the camp?
Yes. A complaint concerning the registration of a forged document must be acted upon within the legally prescribed time limit.
