சுற்றறிக்கை எண்.33912/ஆர்3/2021, நாள்.09.10.2021

What the circular establishes

Circular No. 33912/R3/2021 dated October 9, 2021, issued by the Tamil Nadu Registration Department under the Commercial Taxes and Registration Department, establishes a structured weekly grievance process for registration complaints. The programme follows Government Order (Standing) No. 118, Commercial Taxes and Registration (J2) Department, dated September 29, 2021.

Registration grievance camps must be held every Monday at the offices of the Deputy Inspector General of Registration in each registration zone and the District Registrar in each registration district. The circular provides for implementation across 9 registration zones and 50 registration districts.

Who may be affected

The Monday registration grievance camps are relevant to members of the public who want to submit complaints concerning registration, including property registration complaints, directly to Registration Department officials. They are also relevant to District Registrars, Deputy Inspectors General of Registration and supporting Registration Department staff responsible for receiving, reviewing and monitoring petitions.

Camp timings and public facilities

The Tamil Nadu Registration Department requires the following arrangements:

• Camps must operate every Monday from 10.00 am to 1.00 pm.
• Petitions must be accepted from everyone who has arrived and is waiting at about 1.00 pm.
• Elderly people, persons with disabilities and women must receive priority when petitions are registered.
• Reception areas must be accessible, spacious and ventilated, with adequate seating, drinking water and toilet facilities.
• Reception staff must assist petitioners with initial questions and direct them to the camp officer.
• Paper, pens, pencils and other basic materials needed to prepare petitions must be available.

Petition registration and responsibility

Each petition must be entered promptly in the prescribed 15 column register, with the required details completed through column 9. The petitioner must receive an acknowledgement, stamped either on a petition copy or on a separate sheet when no copy is available.

The Deputy Inspector General of Registration is responsible for petitions received at the zonal office camp. The District Registrar is responsible for petitions received at the district office camp. The circular also identifies substitute officers who may lead camps when the responsible officer is unavailable.

Monitoring and reports

After each camp, District Registrars must complete the prescribed work summaries and send them to the zonal Deputy Inspector General of Registration. A consolidated report, together with the support request details, must reach the Head of the Registration Department by Tuesday each week.