STAR 2.0 SMS and Registration Refusal Slip Facilities
The Director, Department of Information and Public Relations, Chennai 9, issued this press release announcing Registration Department facilities under STAR 2.0 from 3 September 2018. It introduces verified mobile number alerts for document registration and a printed refusal slip when a registering officer refuses registration. No order number is stated in the release.
What the release introduces
The Department of Information and Public Relations press release announces two Registration Department facilities under STAR 2.0 from 3 September 2018. Document holders can receive SMS updates about registration, and they can obtain a written refusal slip if a registering officer refuses to register a document.
Who is affected
The STAR 2.0 facilities affect people presenting documents for registration. They also apply when documents are prepared through the Registration Department website, https://tnreginet.gov.in, independently by the document holder, or through a document writer or advocate.
Document holders should check that their correct mobile number is entered. After selecting the option to receive an OTP, the OTP sent to that number must be entered on the website so that the Registration Department can verify and accept the number. If another person's number is entered, all alerts will go to that number.
SMS services
A verified mobile number enables the following services:
- SMS updates in Tamil or English at 33 different stages of registration.
- An alert when registration is complete and the document is ready for collection.
- A call from the office of the Head of the Registration Department after the registered document is returned, to confirm whether it was collected on the date shown in the receipt.
- Messages stating why a document has been kept pending and when the pending status is cleared.
- For a sale involving a building, messages after field inspection about any deficit and the amount payable.
- For undervalued documents, messages about notices seeking reasons, market value determination orders, deficit stamp duty and deficit registration fee.
Registration refusal slip
A registering officer may refuse registration under Registration Rule 27 when a document conflicts with registration law, registration rules, a government order or circulars of the Head of the Registration Department. STAR 2.0 allows the officer to select the reason and produce a refusal slip. The officer must print, sign and give the slip to the document holder.
Document holders should ask for the refusal slip, correct the defects listed in it and submit the document again for registration. If an officer refuses registration orally without providing the slip, a complaint may be made to the office of the Head of the Registration Department through the toll free number 1800 102 5174.
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Common questions
Why should I provide my correct mobile number during registration?
The Registration Department uses the verified number for Tamil or English alerts about registration progress, pending documents, deficits and document collection. If a different number is entered, the alerts will go to that number.
How is my mobile number verified on the registration website?
Enter the mobile number, select the option to receive an OTP, and enter the OTP sent to the phone. The Registration Department will then verify and accept the number.
What should I do if my document is refused registration?
Ask the registering officer for a printed and signed registration refusal slip. Correct the defects stated in the slip and submit the document again for registration.
Where can I complain if registration is refused orally without a refusal slip?
You can complain to the office of the Head of the Registration Department using the toll free number 1800 102 5174.
