Special Marriage, Certified Copy Request: Citizen’s Portal User Manual

What the manual covers

The Special Marriage, Certified Copy Request: Citizen’s Portal User Manual explains the online process for obtaining a copy of a marriage extract through the Citizen’s Portal. It is intended for applicants who have a portal username and password and need to find a marriage record, submit their details and complete payment.

The manual is associated with the Inspector General of Registration and Stamps, located at 100, Santhome High Road, Chennai, Tamil Nadu 600028, and carries a 2019 copyright notice.

Starting an application

The Citizen’s Portal process begins after the user logs in with a username and password. The manual gives the following navigation path:

• Select Registration.
• Select Marriage registration.
• Select Copy of Marriage Extract.
• Choose Apply online.
• Select the marriage type from the dropdown list.

Although the document is titled for Special Marriage certified copy requests, one instruction refers to applying for a Hindu Marriage Extract. The portal also asks the user to select the marriage type.

Searching and applying

The Citizen’s Portal allows the applicant to search either by registration details or by name. For a name based search, the user selects the relevant radio button, enters the available search criteria and reviews the resulting marriage list.

After selecting Apply extract, the portal displays:

• Registration number.
• Type of marriage.
• Marriage registration date.
• Husband’s name and wife’s name.
• Registered office.

The applicant selects who is requesting the copy. Applicant information may be populated automatically, after which contact details, applicant details and other requested information must be entered.

Review and payment

The Citizen’s Portal provides options to apply for the extract, reset the entered fields or return to previous pages. The manual states that a copy of the extract is sent to the registered email address. The applicant may edit the application before proceeding to payment.

For payment, the applicant provides or reviews the applicant type, applicant name, office name, contact information and application details. The application type, service type and application number are populated automatically. After submission, the user selects Pay now, chooses online or offline payment and submits the choice. Online payment requires confirmation, acceptance of the terms and conditions, and completion through the selected bank’s payment gateway.

Checking request status

The Citizen’s Portal lets an applicant check progress by selecting Registration, Marriage registration, Copy of Marriage Extract and then Request List.